Our Privacy Policy

Your privacy is important to us. Hotel Chino takes the greatest care in protecting your privacy in every way we can. In using our website and products, some of your personal information may be collected. Below is an outline of what information is collected, how it is collected, what it is used for and how it is stored. If at any time you wish to change or remove the records we have of your personal information, you need only contact us with your request.

Hotel Chino is a boutique hotel located in Woolloongabba, Brisbane.
It is wholly owned and operated by Hotel Chino Pty Ltd. This privacy policy applies to Hotel Chino Pty Ltd and all of its affiliates. For the purposes of this privacy policy, ‘Hotel Chino’, ‘the Hotel’, ‘us’, ‘we’ and ‘our’, refers to Hotel Chino Pty Ltd. Hotel Chino is an Australian owned and operated business.

In order for us to provide you with certain services we have on offer, we need to collect personal information from you. This information may include, but is not limited to, name, residential and/or postal address, email address, date of birth and likes/dislikes. This information may be provided by you through responding to a request for information, completing a booking enquiry or request, subscription to newsletters and promotions, responding to an email or through completing a survey. Credit card details may also be collected in order to process bookings or other services requiring payment. The information will be collected and stored by Hotel Chino and updated when new information is given by you. We need this information to supply you with our products and services, and to keep you updated on special offers, promotions and new hotel products. This information also assists us in providing a better service to you.

The personal information collected by us is primarily used to supply you with the products and/or services you have requested. Personal information is also used to establish and maintain proper business records within the company. Information given to Hotel Chino may also be used to contact you regarding promotions, special offers and new products available at the Hotel.

The information you have supplied to Hotel Chino will only be disclosed to third parties with your permission. From time to time where special promotions involving the Hotel and third parties are involved, your information may be passed onto a third party to ensure that the service/ product you have requested is supplied in accordance with that request. For example, we may disclose your information to an event organiser who will be supplying you with tickets to an event booked as part of a package deal in conjunction with Hotel Chino. Your information may also be supplied to a third party in order to process a transaction associated with Hotel Chino. An example of this may be processing credit card transactions. Hotel Chino also have the responsibility to disclose information to police and law enforcement agents should it be necessary. Where the health and safety of the public or guests is at risk, Hotel Chino may also release certain information when it is deemed necessary.

In order to provide you with detailed, up to date information, we have included several external links on our website. Hotel Chino cannot be held responsible for any personal information you provide to the third parties reached through external links from our website. Each website should have its own privacy policy, and we encourage you to read each policy before submitting personal information. The external links provided to users of Hotel Chino’s website are for information only, and in no way does Hotel Chino take responsibility for the content, accuracy, actions or policies of third party websites and/or their owners and advertisers.

You are under no obligation to receive communications from Hotel Chino regarding new products or services. If at any time you wish to stop receiving emailed or posted updates, please contact us directly, and you will be removed from our mailing list. For email alerts, simply click the ‘unsubscribe’ link at the bottom of the email and follow the prompts. For posted communications, please call us or send us a letter with your name and address, and a brief outline of your request.

All reasonable steps have been taken to ensure the privacy and protection of the personal information we have collected.

You have the right to request access to the personal information we have stored at any time. Please be aware however, that you will need to identify yourself before we are able to release any information. If any of the information we have on record is incorrect or out of date, this can be changed at any time by sending us a letter or email, or by calling us.